Refund policy

We want you to be happy with your Turbo Airmaxx fan. This policy explains change of mind, faults, and how refunds are paid.

Change of mind

Contact us within 14 days of delivery if the product is unused, in original packaging, and in resaleable condition. Return shipping is your responsibility unless we agree otherwise. Once we inspect the return we will refund the product price to the original payment method. Original outbound shipping is non-refundable on change-of-mind returns.

Faulty or not as described

If the fan is faulty, damaged in transit, or not as described, email support@turboairmaxx.com.au with your order number and photos. We will repair, replace, or refund in line with the Australian Consumer Law. We cover reasonable return shipping for confirmed faults.

How refunds are paid

Refunds go back to the original payment method. Please allow several business days after we process the refund for it to appear.